Scandinavian Diving - Online Shop

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DHL / Postnord 89 kr

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SCANDINAVIAN DIVING

PRIVACY POLICY

1. Introduction

Welcome to Scandinavian Diving Solutions AB ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our diving products, or interact with us as a dealer or business partner. We are based in Sweden and operate throughout Scandinavia, including Sweden, Norway, Denmark, Finland, and Iceland.

Our data processing practices comply with the General Data Protection Regulation (GDPR) and relevant data protection laws in the European Union and other relevant jurisdictions.

2. Information We Collect

We collect the following types of personal information:

a. Information You Provide to Us

Full name
Email address and phone number
Billing and shipping address
Payment details (handled securely by third-party payment providers)
Account login credentials (if applicable)
Business contact information (for dealers)
Communications, including support inquiries

b. Information We Collect Automatically

IP address, device type, browser
Usage data such as page views and interactions
Cookies and similar tracking technologies (see Section 7)

c. Information from Distributors and Partners

Company name, VAT number, and contact persons
Bank details for invoicing and payments
Communication records

3. How We Use Your Information

We process your data for the following purposes:

Order fulfillment and logistics
Customer service and communication
Website operation and security
Business partner and dealer management
Legal and financial record-keeping
Marketing (with consent)

4. Legal Basis for Processing

Under the GDPR and Swedish law, we process your data on the following bases:

Consent – for marketing communications and cookies
Contractual necessity – to fulfil your purchases or partner agreements
Legal obligation – e.g., accounting and tax compliance
Legitimate interests – e.g., to improve our services and ensure security

5. Sharing of Personal Data

We only share your data with the following:

Service providers (e.g., payment gateways, logistics firms, IT platforms)
Legal or regulatory authorities, when required by law
Affiliated partners or distributors, where necessary for business operations

We never sell or rent your data.

All third parties handling your data are bound by data processing agreements to ensure compliance with the GDPR.

6. International Data Transfers

If we transfer personal data outside the EU/EEA (e.g., for cloud hosting or payment services), we ensure that appropriate safeguards such as Standard Contractual Clauses (SCC's) or adequacy decisions are in place.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse traffic. You can manage or disable cookies via your browser settings.

For more details, see our separate [Cookie Policy].

8. Data Retention

We retain personal data:

For as long as needed to fulfil the purposes described
As required to comply with legal obligations (e.g., tax records for 7 years under Swedish law)

After this period, data is securely deleted or anonymised.

9. Your Data Protection Rights

As a data subject in Sweden or elsewhere in Scandinavia, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability
Complain with your local data protection authority, such as IMY (Integritetsskyddsmyndigheten) in Sweden

If you would like to exercise any of these rights, please do not hesitate to contact us using the details provided below.

10. Data Security

We use industry-standard security measures to protect your personal information, including:

SSL encryption
Secure servers and databases
Role-based access controls

11. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect data from individuals under the age of 18.

12. Changes to This Privacy Policy

We reserve the right to update this policy from time to time. Changes will be posted on this page with the updated date. If any changes are significant, we will notify you as soon as possible.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us:

Scandinavian Diving Solutions AB

Sillgränd, 263 77, Mölle

Email: sales@scandinaviandiving.com

Phone: +46 076-020 32 51

Org. Number: SE-559505-0831

Supervisory Authority:

Integritetsskyddsmyndigheten (IMY)

Last updated - 2025/05/15

COOKIE POLICY

We use cookies on Scandinavian Diving's website, www.scandinaviandiving.com, to enhance your experience and help us understand how our site is used.

1. What Are Cookies?

Cookies are small text files that your browser stores on your device when you visit our website. They help the site function properly and provide us with valuable information, such as insights into how visitors use the site.

2. Why We Use Cookies

We use cookies to:

Make sure the website works as expected (like shopping cart and checkout)
Remember your settings (like language or location)
See how people use the site (with tools like Google Analytics)
Show you relevant offers or ads (only if you agree)

3. Your Choices

When you visit our site, we’ll ask if you’re OK with cookies. You can:

Accept all cookies
Choose only certain types
Change your mind at any time

You can also block or delete cookies in your browser settings.

4. Third-Party Cookies

Some cookies are set by other companies, like:

Google – to understand how people use our site
Facebook/Instagram – to show relevant ads (if you’ve accepted them)

5. Want to Know More or Get in Touch?

If you have questions about how we use cookies, reach out:

SCANDINAVIAN DIVING SOLUTIONS AB

Email: sales@scandinaviandiving.com

Phone: +46 076-020 32 51

Last updated - 2025/05/15

RETURN POLICY

Who We Are

We're Scandinavian Diving, based in Mölle, Sweden (Sillgränd, 263 77).

Questions? Contact us at sales@scandinaviandiving.com, and we’ll be happy to help.

Shipping & Delivery

Delivery time: 5-10 business days (orders placed on weekends ship on Monday).

If your delivery is delayed, don't hesitate to contact us.

Pricing

All prices are in SEK, including 25% VAT.

Prices may change if our suppliers update theirs or if errors occur.

Easy Returns

If you change your mind, no worries.

You have 14 days from receiving your order to request a return.

Please email us at sales@scandinaviandiving.com with your order number and what you want to return.

Please send items back in original condition and packaging.

You pay for return shipping.

Refunds are processed within 7 days after we receive your return.

We may deduct an amount if the item is used or damaged.

Note: We can’t accept returns on opened hygiene items, perishable goods, custom-made products, or digital content once it has been accessed.

Defective or Wrong Product?

We check every item before shipping—but if something goes wrong, we’ll fix it.

Email sales@scandinaviandiving.com immediately with your order number and a photo or description of the issue. We’ll cover return shipping and replace or refund the product if approved.

Your Privacy Matters

We only collect what we need to process your order, such as your name, address, and contact information.

Your data is protected and never sold. Read more in our full Privacy Policy.

Last updated - 2025/05/15

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CONTACT

SCANDINAVIAN DIVING SOLUTIONS AB
SE-559505-083101
Sillgränd, 263 77, Mölle
sales@scandinaviandiving.com
+46 076-020 32 51

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